Refund policy

At Wsxhub, customer satisfaction is important to us. This policy outlines the terms for order cancellation, returns, and refunds.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.
• Once the order is processed or shipped, cancellation requests may not be accepted.
• To request cancellation, contact us at wk5470730@gmail.com or call 94116 25964.

2. Returns

• Customers may request a return within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging.
• Products damaged due to misuse will not be eligible for return.
• Certain items like personal care products, jewellery (if used), or customized items may not be eligible for return due to hygiene reasons.

3. Refund Policy

• Refunds will be processed after inspection and approval of the returned product.
• Approved refunds will be credited to the original payment method within 5–7 business days.
• If the refund is delayed, please check with your bank or payment provider.

4. Non-Refundable Situations

• Incorrect address provided by customer.
• Product damaged after delivery due to customer handling.
• Minor color or design variations due to photography lighting.

5. Refund Processing Time

Refund processing may take up to 7–10 business days depending on the bank and payment gateway.

6. Contact for Refunds

• Email: wk5470730@gmail.com
• Phone: 94116 25964
• Address: Near Ayesha Masjid, Budh Bazar Pakbara, Moradabad, Uttar Pradesh – 244001